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BT on Twitter: "@carol_cats4 Hi Carol, sorry to hear this. If the lights remain blue this means it's most likely a wireless issue. Have you tried splitting the SSID's on the hub?
Internet Not Working
Flashing orange and pink lights on my BT Home Hub (What do they mean?) – IT Blog Pros
Fix problems with Complete Wi-Fi | BT Help
Smart WiFi Disc & Smart Hub Router - The EE Community